In a statement, a Snapchat spokesman told USA media that "updates as big as this one can take a little getting used to, but we hope the community will enjoy it once they settle in".
It appears Snapchat users are hating the redesigns. Before, when users would want to watch these "stories" they would have them all together on a content page, now "friends" are in one area and publishers/media in another, called 'Discover.' Other reorganization has also taken place, which many users have found confusing, hence the petition.
Snap has been rolling out the Snapchat upgrade to users within the past few weeks. The company's goal was to make the app easier to use after struggling to grow its audience for much of 2017. The point, he said, was to make a clearer distinction between Snapchat's private communication features (one-to-one snaps and chats) and the public-facing or "broadcast" aspects of the services (Stories).
Model Chrissie Teigen tweeted that she didn't like feeling that her followers no longer felt like "friends" as a result. "Nothing feels the same".More news: Winter Olympics: USA's Jamie Anderson Wins Gold In Snowboard Slopestyle
Snapchat says it is aware of the issue and is now working on a fix.
Snapchat said the redesign aimed to separate "social" from "media" on the platform.
"Even some of the complaints we're seeing reinforce the philosophy", Spiegel said Thursday. The redesigning of the app has been the most waited among the audience of the app and has earned over 171,000 one-star reviews over the last month on the App Store, according to the report provided by App Annie. "But your friends aren't content, they're relationships". It will be available to all users by the end of this quarter. The biggest hurdle, he said, is getting Snapchat users on board. In the same way, users will be able to see the total time spent by viewers on a particular post.