HP issues voluntary recall involving lithium-ion battery packs


If this story has provoked a certain degree of déjà vu in your mind, that's probably not surprising, given that at the start of a year ago, HP issued a battery recall due to fire risk concerns.

If you or anyone at your organisation is now using an HP laptop, downloading the utility or looking up the model number to see if the device's battery has been recalled is an absolute must to prevent a fire from occurring at your home or workplace. Customers are encouraged to go to ww.HP.com/go/batteryprogram2018 to see if their battery is included in the recall. They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.

This is not the first time that HP has been forced to issue a laptop recall over safety concerns surrounding their batteries.

Not all laptops in the series are affected by the recall and you can check if you would need a replacement by using the HP Battery Validation Utility on their website.

'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.

"It is extremely important to check whether your battery is affected", HP wrote on its recall page. validation "The validation generally takes less than 30 seconds", it further added.

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"Many of these batteries are internal to the system, which means they are not customer replaceable".

According to the recall notice, the issues came to light after eight customers reported battery packs overheating or melting.

The affected devices include the company's line of ProBook, Envy, and Pavilion computers, as well as the ZBook mobile workstation.

HP Inc Canada has recalled certain lithium-ion batteries compatible with HP notebook computers and mobile workstations.

'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries. When this mode is enabled, the battery will be discharged and it will no longer charge until the mode is disabled. The company is also offering a BIOS update which can place the battery in "Battery Safe Mode" so that device can use the battery safely by connecting to an HP power adapter.