This holiday, make gift returns stress


"In fact many major stores will only allow you 90 days to return an item but some as little 30 days or even 15 days".

Consumers with questions regarding holiday returns are urged to contact the Attorney General's Consumer Protection Division at 1-800-368-8808, the Eastern Panhandle Consumer Protection Office in Martinsburg at 304-267-0239 or visit for additional assistance or information.

Retailers are gearing for the post-holiday rush.

Nordstrom doesn't really have a return policy. If you have no gift receipt, Jenna suggests going to the store where you know it was purchased and ask to speak to a manager.

Don't Open The Package/Remove The Price Tags: Not only will this help you avoid a later issue with attempting to return a mystery gift, but it will also save time with trying to convince the sales clerk that this is truly a return. However, the store extended its window for the holidays until January 15.

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Have a look on their website for their official refund policy, then give the store a call.

Consumer Reports Senior Editor Donna Rosato tells shoppers who are returning items to a store to bring identification and be sure to keep an eye on the calendar. You may lose 20 percent of the original price if you try to return something to Bed Bath & Beyond without an ID and if the item is not in its original packaging. Walmart says the window for items with 15-day or 30-day return policies won't start until December 26.

Some merchants charge a restocking fee for electronics, items ordered online and large-ticket items. You have 30 days for returns but just seven days for returns of pre-owned items. Some stores won't take returns of items like movies or video games once the plastic wrapper is ripped off.

The advantage to this, is for those with gift cards, or those looking for a deal, your retail dollar goes further after Christmas. Finally, put the return authorization inside your package and attach the label to the outside of it. Returns must be made within 30 days and with a receipt.