GameStop halts its unlimited used game rental program


Some GameStop employees told Kotaku they suspected it was a result of some of the chain's 7,000 stores having old computers.

It remains unclear exactly why the PowerPass program is being halted so close to its launch, especially since it was obviously a major part of GameStop's holiday season plans.

Kotaku reports that GameStop employees have been instructed to remove signage advertising PowerPass from stores.

The PowerPass program was originally set to cost $60, and allow customers to check out a used game, play it as much as they wanted, and return it to swap for another title as many times as they wanted in the six-month period.

In a statement provided to GameSpot, the retailer said it chose to "temporarily pause" the launch of the subscription service due to "a few program limitations" that GameStop discovered. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", GameStop told Kotaku.

However, that is all in the past tense, because after a recent soft launch PowerPass has been suspended.

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But according to a report from Kotaku, just days before the service's full launch on November 19th, GameStop has made a decision to "temporarily pause" the roll out of the new service.

Don't worry if you've already bought a PowerPass subscription, though.

According to leaked documentation regarding PowerPass, the service was supposed to officially launch on November 19. The service soft-launched this week, so that could be where the issues were discovered.

Update: Asked for comment, GameStop replied to Polygon with this statement.

GameStop will also be offering full refunds for those who have already purchased the PowerPass service, provided they return their pass and the video game they have checked out.