Tripadvisor issues warnings against hotels where sexual assaults have occured


Travel website, TripAdvisor, will start adding warnings to customers about sexual assault cases that have happened at different hotels. Listings will not be removed from the TripAdvisor website regardless of the number of complaints.

"These badges will remain on TripAdvisor for up to three months".

TripAdvisor has made it easier for its users to see if safety concerns have been stated about hotels they research.

Last week, the Journal Sentinel published its report on TripAdvisor's removal of reviews in which travelers claimed they had been raped and sexually assaulted at Iberostar Paraiso Maya, a resort located between Cancun and Playa del Carmen. The company said her post had violated a previous policy that permitted only "family-friendly" language in its reviews.

Love insists she tried to seek justice for weeks to no avail.

Another guest at the same resort also claimed she "gave up" trying to post a review about a sexual assault there as Tripadvisor said her review contained information which wasn't firsthand. "However, if the issues persist we may extend the duration of the badge", said spokesman Kevin Carter to New York Times.

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The popular site has begun marking hotels where sexual assaults have been reported with red badges, which urge site visitors to do some additional research before booking their stay. "If a business is receiving this badge, a simple Internet search should present relevant information that is necessary when making a travel decision".

TripAdvisor and Iberostar Hotels & Resorts both did not respond to The Daily Caller News Foundation's request for comment by time of publication.

"TripAdvisor said the three were the first to be 'badged" but not likely the last.

"WHAT APOLOGY? I've yet to hear a word from TripAdvisor, and certainly not an apology", Love wrote in the comments section of Kaufer's post. The forum post has since been republished by TripAdvisor.

"In that review there's a line about a doctor making a medical diagnosis. So, our new email communications will clearly articulate the phrase or sentences that are in violation of our policy, inviting the reviewer to make edits and resubmit their review", the TripAdvisor rep told The News.

TripAdvisor has been accused of deleting posts about serious crimes against tourists visiting Mexico. Several additional hotels in Mexico-including Iberostar Paraiso Lindo and Grand Vellas-were given a similar warning after reports indicated they had issues with "tainted alcohol and sexual assault". "It is helpful, and adds frankly to the trust, if they were to provide links to State Department advisories", he said.