HTC grovels after serving up keyboard ads to some users

Share

But pushing ads on default keyboard app will definitely upset users and HTC did the same mistake.

It seems that this is affecting users who are using the basic version of TouchPal, and that in order to get rid of the ads, users will have to purchase the premium version. Recently, however, the company's partnership with TouchPal has been in hot water. For now, the two ways of fixing this are to uninstall updates on TouchPal on your device, and the second is to just use another keyboard, like Gboard. It also means that HTC could be in the process of removing the ads for good.

The free version of the TouchPal app does come with adverts, but these are not supposed to appear on HTC devices. And since they are the customer's first recourse, users will naturally blame them or come to them for solutions or both.

More news: EU, Britain Begin Months of Divorce Proceedings

That HTC is not in direct control of the keyboard it offers as the default input method for its customers is perhaps a little unusual, and it means that the company is not able to offer an immediate solution to the problem. However, ads on a keyboard, let alone a default keyboard app for one of the "flagship" smartphones is truly unacceptable. Tap on that and accept the warnings.

In a statement to Gadgets 360, one HTC spokesperson said, "Due to an error, some HTC customers have reported seeing ads on their phone's keyboard". Users aren't pleased by the sudden change which alters their overall experience. "For assistance please go to http://www.htc.com/support". The regular HTC Twitter account has also responded with a temporary fix to the situation as they suggest users uninstall all of the updates from the TouchPal keyboard since it was a recent update that added this functionality to the keyboard. Hopefully this is the first and last time such an unintentional misstep happens.

Share