United CEO felt 'ashamed' by video as Christie asks to suspend overbooking


In case you somehow missed it, passenger Dr. David Dao was forcibly removed from an overbooked United Airlines flight departing from Chicago on Sunday evening.

United Chief Executive Officer Oscar Munoz on Wednesday issued Dao an apology and said the company would no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over the way Dao had been treated by airline and airport security staff.

After passengers already boarded the plane, United said it needed to clear some seats because four members of another flight crew needed to sit down.

"That is not who our family at United is", Munoz said.

Dao is scheduled to hold a press conference on Thursday.

Royal Jordanian Airlines also joined in on the trolling, tweeting what looks like a no smoking poster that reads: "We would like to remind you that drags on our flights are strictly prohibited by passengers and crew".

Dao argues with security and insists that he won't get off.

"At this point, what we need to do is we need to be sure that we don't go in and make a bunch of rules which will have an adverse effect on flyers rather than on airlines", Crandall said. In a separate statement, the Chicago Police Department said Dao had acted "irate" and "fell" in the process, resulting in injury.

The incident has reached Japan as well, where local airline officials told the Japan Times they would never resort to this type of violence or turn passengers away from flights without their consent. A total of three agency officers have been placed on leave following the incident.

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As the flight waited to depart, officers could be seen grabbing the man from a window seat, pulling him across the armrest and dragging him down the aisle by his arms.

"Ideally those conversations happen in the gate area", said United spokeswoman Megan McCarthy.

Although the lawyers have not yet filed a lawsuit, the legal activity likely suggests they are gearing up to take the airline and airport to court.

By Tuesday afternoon, nearly two days after the Sunday evening events, Munoz issued another apology. Two more officers were suspended Wednesday.

Tetsuya Yokoi, spokesman for All Nippon Airways, echoed similar sentiments, telling the publication that the airline will ask passengers if they're willing to give up a seat in exchange for payment, saying that the airline has never had issues finding volunteers in this case.

U.S. President Donald Trump said it was "horrible" that Dao was dragged off the flight, according to an interview from the Wall Street Journal.

Munoz said airline employees would be given more flexibility to deal with similar situations.

The Transportation Department said it is investigating the incident to determine if United violated consumer-protection or civil-rights laws.