United Airlines alters policy on booking flight crew


United Airlines and the city of Chicago may find themselves the target of lawsuits by the man who was dragged off a United plane in Chicago last week after refusing to give up his seat.

The 69-year-old doctor's lawyers said he also suffered injury to his sinuses and lost two front teeth.

His lawyers have filed an emergency request with an IL court to require the carrier to preserve video recordings and other evidence related to the incident. United said the change is an initial step as it reviews policies in order to "deliver the best customer experience".

Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.

The airline also said that it would no longer ask law enforcement to remove a passenger from a flight unless it is a matter of safety and security.

Crystal Dao Pepper (right), daughter of Dr David Dao, speaks about her father as she sits with attorney Stephen Golan during a news conference. Dr. Dao was one of them. He screamed as officers pulled him from his seat, and was bloodied by the altercation.

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According to The Washington Post, United spokeswoman Maggie Schmerin confirmed the authenticity of the published email and said that the new policy is to ensure that such incidents will "never happen again".

It's too soon to say what the verdict of this case might be, but United's approval ratings have taken a steep dip since this most recent incident.

In a bid to assuage its customers, United Airlines has now said that it would refund the passengers who were booked on Flight 3411 the full cost of their tickets.

"It was a failure of our system", Slater said.

The policy change came after its violent removal of an Asian-American passenger from a flight on Sunday night evolved into a public relations crisis. It also said United pilots are "infuriated" by what happened and blamed the incident on the "grossly inappropriate" actions of the security officers.