United Airlines CEO Oscar Munoz said on Tuesday that no employees will lose their jobs in the aftermath of last week's viral incident where a passenger was dragged off a flight.
'It was a system failure across various areas, so there was never a consideration for firing an employee or anyone around it, ' Munoz said during Tuesday's quarterly earnings conference call. It is not clear whether United oversold Flight 3411, but the flight became overbooked when four Republic Airline employees showed up after passengers had boarded and demanded seats so they could commute to their next assignment, a United Express flight the next morning.
As part of that, United will no longer use law enforcement to remove paid passengers from flights if they're not a security risk. "This will prove to be a watershed moment for our company, and we are more determined than ever to put our customers at the center of everything we do".
The CEO took personal responsibility for the incident, which drew widespread condemnation, and said no employees would be fired as a result of it. Munoz confirmed that he would remain in his position amid public calls for his resignation.
Management insisted it was too early to tell how flight bookings were impacted following the release of several videos depicting Kentucky Dr. David Dao being dragged off the plane.
The airline's first-quarter revenue increased 2.7 percent to $8.4 billion.More news: NZ bond yields push higher after inflation although panorama uncertain
"United Airlines is a private, for-profit company relying on publicly financed infrastructure - and now, apparently, a public police force - to punish passengers", Blumenthal wrote.
He lost two front teeth and suffered a broken nose in the incident.
The violent removal of a passenger on a United Airlines flight has prompted US Senator Richard Blumenthal to propose a new passengers Bill of Rights that would mandate compensation for travellers involuntarily "bumped" from their airline seats.
Three staff members had been suspended over the incident. On the call, Chief Executive Officer Oscar Munoz said he would have "further conversations with customers and related governmental officials" in an upcoming trip to China that had been planned prior to the incident. Dao emigrated to the United States from Vietnam.
"You can and should expect more from us", he said.